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Citizens' Charters...

BRIEF PROFILE

POWERGRID, a Govt. of India Enterprise, was established in 1989 under the Indian Companies Act 1956, with an initial authorized share capital of Rs. 50, 000 million. POWERGRID, the Central Transmission Utility (CTU) of the country, is one of the largest and best-managed transmission utilities in the world with its huge transmission network spread over the entire length and breadth of the country (Exhibit-I). POWERGRID consistently maintaining the availability of its transmission system above 99.50% level through deployment of latest Operation and Maintenance techniques at par with global standards.

POWERGRID has achieved the distinction of being the first Power company in India certified with Integrated Management System comprising of ISO: 9001 for Quality Management, ISO:14001 for Environment Management and 18001 for Occupational Health & Safety. POWERGRID has in-house expertise in all specialised areas of transmission with systems upto 800 KV AC, 500 KV HVDC, Gas Insulated Sub-stations, Static Var Compensation, Series Capacitors, Flexible AC Transmission System (FACTS), Controlled Shunt Reactors etc.

POWERGRID has been continuously rated “Excellent” for its performance against Memorandum of Understanding (MOU) targets with Ministry of Power since signing its first MOU in the year 1993-94. In fact, POWERGRID is the only Public Sector Enterprise to receive prestigious Prime Minister’s MoU Award for three successive years 1998-99, 1999-2000 & 2000-2001 since institution of this Award. For the year 2003-04, POWERGRID is amongst 10 (Ten) PSEs, who received MoU Excellence award on the basis of their MOU Composite Score out of total 96 PSEs signing the MoU. Based on provisional results, POWERGRID achieved ‘Excellent’ rating for FY 2004-05. For FY 2005-06 also, POWERGRID is poised to achieve ‘Excellent’ rating.

POWERGRID started its commercial operations in 1992-93. As on March 31, 2006, the Company operates about 55,100 circuit kilometers of transmission lines and 93 sub-stations, with transformation capacity of about 54,400 MVA. Presently, more than 45% of total power generated in the country is being transmitted on the transmission network owned by POWERGRID. POWERGRID possesses impressive financial track record as well. The Turnover of POWERGRID went up from Rs. 634 Crore (US$ 135 Million) in 1992-93 to Rs. 3554 Crore (US$ 775 Million) in 2005-06. The Net Profit rose to Rs. 1009 Crore (US$ 220 Million) in 2005-06 as against Rs. 236 Crore (US$ 50 Million) in 1992-93. Development of National Grid has been planned in a phased manner. At present, inter-regional power transfer capacity of 9,500 MW (Exhibit-II) has been established by POWERGRID. With such inter-regional links, energy transfer of about 34,800 million units (MU) was facilitated across regions during FY 2005-06, an increase of about 12% compared to previous year (i.e. 31,000 MU). Such transfer has taken place mostly from power surplus Eastern Region to other regions of the country. Country could thus meet more demand from the existing resources.

POWERGRID proposes to enhance the inter-regional power transfer capacity of the Grid to about 37,200 MW by the year 2012 (Exhibit-III) as against the earlier planned target of 30,000 MW. Creation of these facilities requires massive investments and POWERGRID is seeking private sector investment, in addition to its own investment, to achieve this objective. This shall lead to saving in investment to the tune of Rs. 60,000 Crore on account of reduced capacity addition requirement.

Modernization of Regional Load Dispatch Centres, establishment of State/Sub-State Load Dispatch Centres and dedicated communication schemes have been completed by POWERGRID. This along with implementation of Availability Based Tariff has helped in imposing self discipline amongst various stakeholders in operation of various regional grids. As a result, no major grid collapse has taken place in the country in the last 3½ years, while minor grid disturbances have been reduced to a mere handful. Our standard of grid operation, its growth including technology up-gradation/adoption has been appreciated around the globe.

POWERGRID is extending its technical and managerial expertise as Advisor-cum-Consultant (AcC) under Accelerated Power Development & Reform Programme (APDRP) of Ministry of Power, for developing 182 distribution circles/ towns/ schemes spread over 18 States costing about Rs.7,820 Crore. In the States like Bihar, Goa, Uttar Pradesh, Meghalaya, Tripura and Gujarat , POWERGRID is executing APDRP schemes of about Rs. 1,100 Crore on deposit work basis under bilateral arrangement. These schemes once implemented are expected to bring qualitative change in the functioning of distribution sector in the respective States thereby country as whole.

POWERGRID has also entered into a quadripartite agreement with Rural Electrification Corporation (REC), State Government and State Power utility, for undertaking rural electrification works under Rajiv Gandhi Grameen Vidhyutikaran Yojana (RGGVY). Under this, POWERGRID has been assigned the job for execution of rural electrification works of about 87,300 villages in 68 districts of Bihar, Uttar Pradesh, West Bengal, Gujarat, Orissa, Rajasthan , Assam , Chattisgarh and Tripura States at an estimated cost of Rs. 9,400 Crore.

POWERGRID is playing a key role in development of economy of the country by integrating India through Power Grid facilitating transfer of reliable and secure electric power at most economical rates and also in taking electricity to the door steps of rural India through its contribution in Rural Electrification schemes.

FORMATION OF POWERGRID

POWERGRID was formed with the mandate to build, operate and maintain AC and HVDC transmission systems including Load Dispatch facilities under Central Sector.

DEVELOPMENTAL STAGES

The phased development of POWERGRID at the time of its formation was foreseen as follows:

Phase-I: Transfer of Transmission facilities along with related manpower from Central / Centre–State Joint Venture Organizations.
Phase-II: Transfer of existing Regional Electricity Boards and Regional Load Dispatch Centers together with associated communication facilities.
Phase-III: Establish Power Pool to facilitate exchange of power between States/Regions leading to formation of National Power Grid.

MISSION

“Establishment and operation of Regional and National Power Grids to facilitate transfer of power within and across the Regions with reliability, security and economy, on sound commercial principles.”

OBJECTIVES

POWERGRID has been notified as a Central Transmission Utility by the Central Government in the year 1998. The Corporation has set following objectives in line with its Mission and its status as “Central Transmission Utility”:

Undertake transmission of electric power through Inter-State transmission system.
Discharge all functions of planning and coordination relating to Inter-State transmission system with -

State Transmission Utilities;
Central Government;
State Governments;
Generating companies;
Regional Power Committes;
Authority;
Licensees;
Any other person notified by the Central Government in this behalf.

Exercise supervision and control over the Inter-State transmission system.
Efficient Operation and Maintenance of Transmission systems.
Establish / augment and operate all Regional Load Despatch Centres and Communication facilities.
Facilitate private sector participation in transmission system.
Restoring power in quickest possible time in the event of any natural disasters like super cyclone, flood etc. through deployment of Emergency Restoration Systems.
Provide consultancy services at national and international level in transmission sector based on the in-house expertise developed by the organisation.
Participate in long distance telecommunication business ventures.
Ensure principles of Reliability, Security and Economy matched with the rising/desirable expectation of a cleaner, safer, healthier Environment of people, both affected and benefited by its activities.

POWERGRID – THE ORGANIZATION STRUCTURE

The organization structure, depicting roles and responsibilities of Functional Groups, Intra/Inter-Functional relationship and levels of Hierarchy in the Organization, is depicted at Exhibit-IV.

VALUES

POWERGRID believes in:

Excellence
Performance and Responsiveness
Employeeship
Innovation and continuous Improvement
A Delighted Customer
Speed
Concern for Environment
Accuracy
Rewards and Recognition

COMMITMENTS

POWERGRID is committed to: Development of strong National Power Grid, in phased manner, for optimal utilization of generated power

Creation of power evacuation facilities for Central sector generating units and Mega IPPs
Planning and Co-ordination of inter-state transmission network
Operation and maintenance of transmission network, including RLDCs, in an efficient manner
Establishment of strong optic fibre network for expanding communication facilities in the country
Use of latest technologies like Hot Line maintenance, Emergency Restoration System, GIS, FACTs, Thermo-vision scanning etc. for providing uninterrupted power at optimal cost.
Assist other power utilities, including SEBs, by providing assistance in project execution through consultancy in turnkey execution.
Collaborating in operation and maintenance of SEBs transmission systems.
Providing ERS and other hardware support as a part of disaster management strategy.
Collaboration for knowledge sharing on O&M, Engineering, Grid Control and Operation aspect.

STAKEHOLDERS:

POWERGRID is committed to serve the following stakeholders of the Organization:

Employees
Inhabitants of surrounding areas
State Electricity Boards
Power Utilities
Central/State Govt. Departments
Private Sector Investors
Contractors
Vendors
Financial Institutions
All other consumers in India and Abroad

ACCESS TO INFORMATION

Information about schemes, policies, project plans of the Corporation, and issues of general interest to stakeholders, is available in POWERGRID offices. This information is also available on POWERGRID web site at http://www.powergridindia.com and is updated from time-to-time. Names, Addresses and telephone numbers of the Senior Executives in the offices of POWERGRID are given in Exhibit-V. POWERGRID would also be keeping its stakeholders informed of the changes through press releases and electronic & print media.

STANDARDS FOR INTEGRITY IN WORKING WITH STAKEHOLDERS

POWERGRID is committed to:

Strictly pursue the principles of fairness and consistency.
Honour a relevant suggestion for improvement in working of the organization.
Attend promptly to a report about non-compliance of standards or non-adherence to the principles of justice and equitability.

GRIEVANCE REDRESSAL MECHANISM

In its pursuit of excellence, POWERGRID believes in an open-door policy. Yet, to further promote fair and equitable employee relations in the organization, and to ensure harmonious relationship with the environment POWERGRID, has established a Grievance Redressal Procedure for employees and a Grievance Redressal Mechanism for other stakeholders, in order to systematize and strengthen the redressal process, which provides for a time bound mechanism.

PROCEDURE FOR EMPLOYEES

Grievance procedure, institutionalized in 1996, provides a channel for an employee to invoke the procedure for seeking remedy to an anomaly arising out of implementation of company policy/rules, such as salary payment, recovery of dues, working conditions, leave, quarter allotment, medical facilities, with-holding of benefits under rules, transfers, seniority, promotion, pay fixation and like issues. The procedure has been formulated so as to aim at resolving the grievance raised, orally or in writing, within a prescribed time frame. It also provides various stages of redressal, giving an opportunity to an aggrieved employee to seek remedy even from the highest authority.

OTHER FORUMS

A number of bipartite forums, comprising the representatives of employees and the management, have been established at all levels, starting from the apex level at Corporate Center to the operating level at Sub-station. Discussions are held in these forums on a regular basis to resolve day-to-day issues, which may or are likely to result in a dispute.

OTHER STAKEHOLDERS

In pursuit of its policy to maintain a cordial relationship with the environment, POWERGRID is committed to attend to the grievances related to working of POWERGRID, within the jurisdiction of POWERGRID, in a prescribed time frame. For this purpose, User groups may submit their reflections related to non-fulfillment of commitments, in writing, to Head of the concerned office. The Head of the concerned office will respond positively within one month of the receipt of the inputs.

Note: This charter is a summary of the services POWERGRID is committed to provide to the stakeholders and is not a part of the policy condition or service condition of our employees. The Charter is also not covering the aspect of responsibilities of its stakeholders, which are generally described in the related documents available in POWERGRID offices.